Resolved -
All Expr3ss! services have been restored and are operating normally. We continue to monitor the platform closely following the recovery.
Thank you for your patience and understanding.
Sep 1, 16:19 AEST
Monitoring -
We’re pleased to confirm that our services are now back online and operating normally.
Our team is continuing to closely monitor the platform to ensure ongoing stability. Further details regarding the incident will be provided once our review is complete.
Thank you for your patience and understanding.
Sep 1, 15:47 AEST
Update -
We’re pleased to confirm that our services are now back online and operating normally.
Our team is continuing to closely monitor the platform to ensure ongoing stability. Further details regarding the incident will be provided once our review is complete.
Thank you for your patience and understanding.
Sep 1, 15:46 AEST
Update -
Our hosting provider has advised that recovery of the underlying storage infrastructure has been successfully completed and the storage systems are now back online.
Their engineering teams are now working to recover and validate the affected virtual infrastructure. This is the next major stage toward restoring our services.
Our services remain unavailable at this time, and we do not yet have a confirmed restoration timeframe. We will provide a further update as soon as additional information becomes available.
Sep 1, 15:11 AEST
Update -
From Rackspace:
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Date Time: 2026-08-31 04:50:00 |
Details: At 20:00 CDT, as part of the ongoing recovery efforts, our technology partner has successfully resolved the previously identified CRC issue, clearing the remaining blocker to the recovery process. The Metadata Recovery (MDR) process has now been restarted and is actively progressing, with Rackspace teams continuing to closely monitor the recovery.
There is currently no confirmed ETA for completion, as service restoration is dependent on the successful completion of the MDR process. Once storage recovery is complete, Rackspace teams will proceed with the required VMware recovery and service validation activities. We will continue to provide updates as recovery progresses.
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Expr3ss! will continue to provide updates here as they come to hand.
Sep 1, 11:37 AEST
Update -
From Rackspace:
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Date Time: 2026-08-31 04:50:00 |
Details: As of 18:00 CDT, our technical teams, working alongside our technology partner, continue recovery efforts for the storage-related issue affecting a portion of the infrastructure in the SYD region.
The additional memory issue identified during recovery has been successfully resolved, and all required validation checks have been completed. The Metadata Recovery (MDR) process is now underway and is being actively monitored.
There is currently no confirmed ETA for completion. Once storage recovery is complete, Rackspace teams will begin the required VMware recovery and validation activities.
We will provide further updates as recovery progresses.
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Expr3ss! will continue to provide updates here as they come to hand.
Sep 1, 09:55 AEST
Update -
Answering a question about cybersecurity - this is NOT a cybersecurity incident - it is NOT a data breach. It is simply hardware failure in the data centre.
Once again: this is NOT a data breach or a cybersecurity incident. Expr3ss! sites have NOT been compromised.
This is hardware failure within the data centre only.
Sep 1, 08:25 AEST
Update -
From Rackspace:
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Dear Rackspace Customer,
On 31 August 2026 at 04:50 CDT, Rackspace became aware of a service disruption affecting ... customers in the Australia region due to an issue with the underlying storage infrastructure. Customers hosted on the affected infrastructure may experience service unavailability or disruption to their hosted environments.
Current Update – 31 August 2026:
Dell engineers have completed the replacement of the previously identified faulty hardware component. During the subsequent recovery activities, an additional memory access issue was identified within the storage infrastructure.
Dell Engineering and Recovery teams are actively troubleshooting this issue. Once resolved, Dell will proceed with the required Metadata Recovery (MDR) process to continue restoration of the affected storage infrastructure.
Following successful storage recovery, Rackspace engineering teams will perform additional recovery and validation activities across the affected ... environment(s) before full service restoration can be confirmed.
Rackspace and Dell teams remain actively engaged and are working to restore affected services as quickly as possible. We will continue to provide updates as recovery activities progress and additional information becomes available.
Thank you,
Rackspace Technology
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Expr3ss! will continue to provide updates here as they come to hand.
Sep 1, 07:36 AEST
Update -
No further advice is yet available from Rackspace. We are in active communication with their teams but no ETA for service restoration has yet been provided. We continue to monitor the situation and have informed all users by email of downtime due to Rackspace's issue.
Visitors are now being shown the following message:
"Expr3ss! Is currently unavailable due to a major infrastructure failure affecting our data centre provider Rackspace. Please check back soon."
We (Expr3ss!) will provide updates as information comes to hand.
Sep 1, 06:34 AEST
Update -
From Rackspace at 03:37 AEST
"As of 12:15 CDT, our technical teams, working alongside our technology partner, continue recovery efforts for the storage-related issue affecting a portion of the infrastructure in the SYD region.
The required replacement hardware has arrived onsite, and the storage array reset was completed successfully. Replacement of the affected hardware component is now underway.
Following completion of the hardware replacement, additional storage recovery activities will be performed. Rackspace teams will then complete the necessary recovery and validation of the affected ... environment before full service restoration can be confirmed."
No expected timeframe has yet been provided to Expr3ss!
We (Expr3ss!) will provide an update at 07:00 AEST or sooner if circumstances permit.
Sep 1, 04:48 AEST
Update -
No further updates are yet available from Rackspace.
Sep 1, 00:04 AEST
Update -
Rackspace public statement on its own status pages:
“ Storage Shared SAN Array | ARRAY LOGGED OUT | SYD
Impacted: Data Center Infrastructure
Date Time: 2026-08-31 04:50:00 |
Details: On 31 August 2026 at approximately 04:50 CDT, Rackspace identified a storage-related issue affecting a portion of the infrastructure in the SYD region. Customers utilizing the affected storage may experience virtual machines being offline or inaccessible.
Our technical teams are actively engaged and working with our technology partner to investigate the issue and restore services as quickly as possible.
We will provide further updates as additional information becomes available.”
Aug 31, 22:09 AEST
Update -
From Rackspace:
"A Priority 1 (P1) support case has been opened ... and the Raclspace team is actively investigating the issue. At this time, we [Rackspace] do not have an estimated resolution timeline or SLA to share. We [Rackspace] understand the impact this may have on your operations and are closely monitoring the situation. We [Rackspace] will continue to provide updates as soon as new information becomes available ...."
From Expr3ss! - We ourselves regret that we now can only update this incident status as and when information becomes available.
Aug 31, 21:35 AEST
Update -
Rackspace reports that multiple customers and sites are affected by their issue with SAN and assure us they are working urgently to provide a fix. We will post again in one hour or sooner.
Aug 31, 21:03 AEST
Identified -
Rackspace has confirmed their problem with Storage Attached Network connectivity and are working to resolves the issue. We will post again in 30 minutes or sooner
Aug 31, 20:54 AEST
Update -
Rackspace reports an issue with their Storage Attached Network systems and are investigating actively. We will post another update in 15 minutes or sooner,
Aug 31, 20:39 AEST
Update -
We are actively liaising with our hosting systems provider Rackspace who are investigating now. We will post another update in 10 minutes or sooner.
Aug 31, 20:32 AEST
Update -
We are continuing to investigate this issue.
Aug 31, 20:25 AEST
Investigating -
We are currently investigating this issue.
Aug 31, 20:25 AEST
